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International Journal of Educational Technology in Higher Education

Table 6 CHISM results: User Experience (UEX) dimension

From: Integrating chatbots in education: insights from the Chatbot-Human Interaction Satisfaction Model (CHISM)

α = .826 Item

Abbr

Mondly

M

SD

Andy

M

SD

John Bot

M

SD

Buddy.ai

M

SD

13

UENG

2.44

1.119

2.89

1.178

2.57

1.174

2.76

1.457

14

UENJ

2.42

1.177

2.99

1.151

2.51

1.269

2.91

1.510

15

UFI

2.41

1.228

2.88

1.282

2.38

1.270

2.84

1.376

  1. Based on a 5-point Likert scale (1: not satisfied at all to 5: completely satisfied)
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