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International Journal of Educational Technology in Higher Education

Table 5 CHISM results: Design Experience (DEX) dimension

From: Integrating chatbots in education: insights from the Chatbot-Human Interaction Satisfaction Model (CHISM)

α = .861 Item

Abbr

Mondly

M

SD

Andy

M

SD

John Bot

M

SD

Buddy.ai

M

SD

10

MC

3.11

1.275

2.37

1.225

2.61

1.217

3.54

1.656

11

GBL

2.95

1.133

3.09

1.075

2.81

1.141

3.68

1.414

12

CUI

3.58

1.187

3.55

1.108

3.34

1.186

3.61

1.642

  1. Based on a 5-point Likert scale (1: not satisfied at all to 5: completely satisfied)
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