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International Journal of Educational Technology in Higher Education

Table 2 Perceptions of chatbot usefulness (1 = not useful at all to 5 = extremely useful)

From: Integrating chatbots in education: insights from the Chatbot-Human Interaction Satisfaction Model (CHISM)

Chatbot usefulness

Total (n = 238)

SD

Kurtosis

Spanish (n = 155)

Czech (n = 82)

M

M

M

General information

3.44

1.765

−,384

3.41

3.49

Social media

2.70

1.711

−1,172

2.76

2.57

Education

2.71

1.698

−1,119

2.68

2.76

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