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Table 7 Thematic codes generated from 34 students' evaluation of their interaction with the KNUSTbot

From: The impact of a virtual teaching assistant (chatbot) on students' learning in Ghanaian higher education

Category

Code

f (%)

Positive viewpoints

The AI chatbot is easy to use

10 (29.4)

Searching for and evaluating information

5 (14.7)

More self-belief to learn more effectively

4 (11.7)

Giving immediate feedback

15 (44.1)

Negative viewpoints

Concerns about responses being outdated/not relevant

3 (8.8)

Inability to think in depth

11 (32.4)

There is a dearth of detailed interactions

20 (58.8)

Recommend the implementation of such experience with chatbot in more courses?

Yes

27 (79.4)

No

2 (8.9)

Preference towards interacting with the chatbot comparing to traditional interaction with the instructors

No response/not sure

Yes

No

No response/not sure

5 (11.7)

20 (58.8)

5 (14.7)

9 (26.5)