Themes | Factors | Frequency |
---|---|---|
Learner | ||
Ā Learner characteristics | Learner anxiety, agency, preference, academic self-concept, technology anxiety, technology access, motivation, learning style, cultural differences, e-readiness, computer self-efficacy, study attitudes, gender, gpa, age, ethnicity, academic standing, competence, personality type, comfort, learner abilities, awareness, future enrollment preference, and recommendation to a friend | 38 |
Ā Engagement | Social presence, interaction, collaboration/group work, community, relatedness, connectedness, and communication | 35 |
Ā Learning strategies | Metacognitive strategies, self-directed learning, self-regulation, time spent online per week, study behavior, and study environment | 4 |
Instructor | ||
Ā Instructor facilitation | Online lectures, course announcements, teaching process, instructor time spent, instructor behaviors and actions, instructor availability, response time, instructor feedback, instructor presence, and teaching quality | 12 |
Ā Faculty characteristics | Faculty empathy, faculty longevity, instructor interest, and teaching experience | 8 |
Course | ||
Ā Instructional design | Course orientation; learning outcomes; course structure; course clarity;use of multimedia; usability; course content; learning resources; instructional activities; transactional distance; autonomy; challenge and difficulty; and flexibility | 19 |
Ā Course technologies | Elearning and eclassroom properties; elearning tools and resources; learner-interface interaction; and perceived usefulness and ease of use | 6 |
Ā Assessment | Assessment methods, course assignment, and evaluation | 4 |
Ā Course quality | Course material quality and technology quality | 8 |
Program and organization | ||
Ā Learner support | Information and service quality; infrastructure support; instructional support; peer support; technical support program support; and organizational support | 4 |
Ā Program quality | Program authenticity and university reputation | 3 |
Ā Course delivery | Environment, length of course, self-paced program, course modality | 22 |
General satisfaction | Overall satisfaction | 5 |