Skip to main content

Table 8 Reasons online and blended learners used: email

From: Use of live chat in higher education to support self-regulated help seeking behaviours: a comparison of online and blended learner perspectives

The reason I asked my question on email was… Proportion of blended learners n = 139 Proportion of online learners n = 83 Chi-square p value
It was private / formal 55.40% 66.27% 2.55 0.11
I needed assessment help e.g. extensions, grades, feedback, resubmission 25.90% 31.33% 0.76 0.38
I had a long detailed question 15.11% 18.07% 0.34 0.56
I want to talk to a specific person 15.11% 9.64% 1.37 0.24
I wanted a record 3.60% 7.23% 1.39 0.23
It was not urgent 5.76% 8.43% 0.59 0.44
Live chat was not available 5.04% 2.41% 0.54 0.46
Other 4.32% 7.23% 0.86 0.35