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Table 7 Reasons online and blended learners used: live chat

From: Use of live chat in higher education to support self-regulated help seeking behaviours: a comparison of online and blended learner perspectives

The reason I asked my question on live chat was…

Proportion of blended learners n = 136

Proportion of online learners n = 80

Chi-square

p value

I wanted an urgent / quick response

63.97%

75.00%

2.82

0.09

I needed general / unspecified help

23.53%

13.75%

3.02

0.08

I needed assessment help

18.38%

13.75%

0.78

0.37

For privacy

6.62%

15.00%

4.03

0.04

For support / embarrassed

4.41%

3.75%

0.06

0.81

I was not on-campus

2.94%

3.75%

0.11

0.74

Other

0.74%

2.50%

1.15

0.28

  1. Bold indiactes significant value (p < .05)