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Table 6 Suggested improvements made by online and blended learners about live chat

From: Use of live chat in higher education to support self-regulated help seeking behaviours: a comparison of online and blended learner perspectives

Improvements I can suggest for live chat are…

Proportion of blended learners n = 111

Proportion of online learners n = 73

Chi-square

p value

No suggested improvements (excludes n/a or no response)

43.24%

27.03%

4.75

0.03

Available more often / more subjects

27.03%

27.03%

0.00

0.96

Design (e.g. anonymous, transfer files, video, drawing, transcript, group chat)

26.13%

22.97%

0.19

0.66

Set times / notification of availability (e.g. advertise times)

7.21%

13.51%

2.10

0.15

Other

0.90%

0.00%

0.66

0.42

  1. Bold indiactes significant value (p < .05)