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Table 6 Suggested improvements made by online and blended learners about live chat

From: Use of live chat in higher education to support self-regulated help seeking behaviours: a comparison of online and blended learner perspectives

Improvements I can suggest for live chat are… Proportion of blended learners n = 111 Proportion of online learners n = 73 Chi-square p value
No suggested improvements (excludes n/a or no response) 43.24% 27.03% 4.75 0.03
Available more often / more subjects 27.03% 27.03% 0.00 0.96
Design (e.g. anonymous, transfer files, video, drawing, transcript, group chat) 26.13% 22.97% 0.19 0.66
Set times / notification of availability (e.g. advertise times) 7.21% 13.51% 2.10 0.15
Other 0.90% 0.00% 0.66 0.42
  1. Bold indiactes significant value (p < .05)