I like live chat because… | Proportion of blended learners n = 120 | Proportion of online learners n = 78 | Chi-square | p value |
---|---|---|---|---|
Instant / real time / convenient | 76.67% | 78.21% | 0.64 | 0.80 |
Access to staff / replicate face-to-face | 20.00% | 48.72% | 18.13 | < 0.01 |
Easy to use / good design | 18.33% | 21.79% | 0.36 | 0.55 |
Helpful | 11.67% | 10.26% | 0.10 | 0.76 |
Personal / cared | 5.00% | 7.69% | 0.60 | 0.44 |
Private | 4.17% | 1.28% | 1.34 | 0.25 |
Other | 2.50% | 0.00% | 1.98 | 0.16 |