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Table 5 What online and blended learners liked most about live chat

From: Use of live chat in higher education to support self-regulated help seeking behaviours: a comparison of online and blended learner perspectives

I like live chat because…

Proportion of blended learners n = 120

Proportion of online learners n = 78

Chi-square

p value

Instant / real time / convenient

76.67%

78.21%

0.64

0.80

Access to staff / replicate face-to-face

20.00%

48.72%

18.13

 < 0.01

Easy to use / good design

18.33%

21.79%

0.36

0.55

Helpful

11.67%

10.26%

0.10

0.76

Personal / cared

5.00%

7.69%

0.60

0.44

Private

4.17%

1.28%

1.34

0.25

Other

2.50%

0.00%

1.98

0.16

  1. Bold indiactes significant value (p < .05)