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Table 5 What online and blended learners liked most about live chat

From: Use of live chat in higher education to support self-regulated help seeking behaviours: a comparison of online and blended learner perspectives

I like live chat because… Proportion of blended learners n = 120 Proportion of online learners n = 78 Chi-square p value
Instant / real time / convenient 76.67% 78.21% 0.64 0.80
Access to staff / replicate face-to-face 20.00% 48.72% 18.13  < 0.01
Easy to use / good design 18.33% 21.79% 0.36 0.55
Helpful 11.67% 10.26% 0.10 0.76
Personal / cared 5.00% 7.69% 0.60 0.44
Private 4.17% 1.28% 1.34 0.25
Other 2.50% 0.00% 1.98 0.16
  1. Bold indiactes significant value (p < .05)