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Table 4 What online and blended learners found most useful about live chat

From: Use of live chat in higher education to support self-regulated help seeking behaviours: a comparison of online and blended learner perspectives

I found live chat to most useful…

Proportion of blended learners n = 125

Proportion of online learners n = 78

Chi-square

p value

Around assessment time

48.80%

35.90%

3.25

0.07

Whenever I need a quick response just-in-time reply

24.80%

47.44%

11.05

 < 0.01

During the day / before after class

10.40%

6.41%

0.95

0.33

To clarify resources / find resources

7.20%

5.13%

0.34

0.56

When I am not on campus

4.80%

0.00%

3.86

0.05

In the evening

0.80%

5.13%

3.75

0.05

Other

10.40%

8.97%

0.11

0.74

  1. Bold indiactes significant value (p < .05)