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Table 4 What online and blended learners found most useful about live chat

From: Use of live chat in higher education to support self-regulated help seeking behaviours: a comparison of online and blended learner perspectives

I found live chat to most useful… Proportion of blended learners n = 125 Proportion of online learners n = 78 Chi-square p value
Around assessment time 48.80% 35.90% 3.25 0.07
Whenever I need a quick response just-in-time reply 24.80% 47.44% 11.05  < 0.01
During the day / before after class 10.40% 6.41% 0.95 0.33
To clarify resources / find resources 7.20% 5.13% 0.34 0.56
When I am not on campus 4.80% 0.00% 3.86 0.05
In the evening 0.80% 5.13% 3.75 0.05
Other 10.40% 8.97% 0.11 0.74
  1. Bold indiactes significant value (p < .05)