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Table 1 Online and Blended learners use of live chat: satisfaction, just-in-time support, care and support, and recommend to others

From: Use of live chat in higher education to support self-regulated help seeking behaviours: a comparison of online and blended learner perspectives

  

Blended learner (%)

Online learner (%)

 

Useful for just-in-time support

Strongly agree

56.3

68.8

U = 3950.50

p = 0.057

Agree

37.8

29.9

Disagree

1.7

0

Strongly disagree

4.2

1.3

Felt the teaching team cared about supporting their learning

Strongly agree

60.3

82.5

U = 3723.50

p = 0.001

Agree

31.4

16.3

Disagree

4.1

0

Strongly disagree

4.1

1.3

Satisfaction as a communication tool

Very satisfied

74.8

90.4

U = 3524.00

p = 0.007

Satisfied

20.9

9.6

Dissatisfied

3.5

0

Very dissatisfied

0.9

0

Recommend to other leaners

Definitely would recommend

64.3

85.9

U = 3829.00,

p = 0.001

Probably would recommend

29.4

12.8

Probably wouldn’t recommend

4

1.3

Definitely wouldn’t recommend

2.4

0

  1. Blended learners n = 144; Online Learners n = 85; excludes N/A