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Table 1 Online and Blended learners use of live chat: satisfaction, just-in-time support, care and support, and recommend to others

From: Use of live chat in higher education to support self-regulated help seeking behaviours: a comparison of online and blended learner perspectives

   Blended learner (%) Online learner (%)  
Useful for just-in-time support Strongly agree 56.3 68.8 U = 3950.50
p = 0.057
Agree 37.8 29.9
Disagree 1.7 0
Strongly disagree 4.2 1.3
Felt the teaching team cared about supporting their learning Strongly agree 60.3 82.5 U = 3723.50
p = 0.001
Agree 31.4 16.3
Disagree 4.1 0
Strongly disagree 4.1 1.3
Satisfaction as a communication tool Very satisfied 74.8 90.4 U = 3524.00
p = 0.007
Satisfied 20.9 9.6
Dissatisfied 3.5 0
Very dissatisfied 0.9 0
Recommend to other leaners Definitely would recommend 64.3 85.9 U = 3829.00,
p = 0.001
Probably would recommend 29.4 12.8
Probably wouldn’t recommend 4 1.3
Definitely wouldn’t recommend 2.4 0
  1. Blended learners n = 144; Online Learners n = 85; excludes N/A